Helping Queen Mary University of London to cope with unprecedented student demand
Flexible testing for agile validation of SIP-based contact centres.
Many sectors experience surges in inbound calls and it’s essential to ensure that service platforms and call handling solutions can cope with the surge. Can they flex up to meet demand? Can they ensure that calls are distributed effectively, to avoid long waiting times?
Find out how one leading academic institution – Queen Mary University of London – prepared for a surge in voice traffic and ensured its network could cope.
Learn how Emblasoft's powerful SIP test solution enables: